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	<title> &#187; trust</title>
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	<description>Transforming ideas and outstanding results for your business or organisation</description>
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		<title>5 seconds is all it takes</title>
		<link>http://marketingstatements.com/2009/06/5-seconds-is-all-it-takes/</link>
		<comments>http://marketingstatements.com/2009/06/5-seconds-is-all-it-takes/#comments</comments>
		<pubDate>Mon, 08 Jun 2009 00:00:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Transforming Moments]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[Smiling]]></category>
		<category><![CDATA[telephone etiquette]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://marketingstatements.com/?p=176</guid>
		<description><![CDATA[
And if you don&#8217;t believe me, click on the link below:
Receptionist recording
Please listen to the audio above, it is a real company but I have edited out the names.
A clear corporate image is essential for communicating with clients, everything communicates and at every point of contact.   Therefore, I am always surprised when companies [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://marketingstatements.com/wp-content/plugins/flash-video-player/default_video_player.gif" /></p>
<p>And if you don&#8217;t believe me, click on the link below:</p>
<p><a href="ftp://ftp.livedns.co.uk/htdocs/wp-content/MP3/Reception%20recording.mp3"></a><a rel="attachment wp-att-634" href="http://marketingstatements.com/2009/04/does-your-receptionist-know-who-you-are/reception-recording2/">Receptionist recording</a></p>
<p>Please listen to the audio above, it is a real company but I have edited out the names.</p>
<p>A clear corporate image is essential for communicating with clients, everything communicates and at every point of contact.   Therefore, I am always surprised when companies put temporary staff or untrained staff on their reception desks to greet visitors and answer the phone.</p>
<p>People are the brand, they create an impression within seconds.  The immediate impact that your front office make is crucial.  It is often the strongest and longest, both verbally and visually.  Get it wrong and it is very difficult to change the image that your customers have imprinted in their minds.</p>
<p>They say &#8220;you never get a second chance to make a first impression&#8221;.</p>
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		<title>We are delighted to announce a new partnership with Mpac Consultancy LLP that will help to rebuild trust within the financial industry</title>
		<link>http://marketingstatements.com/2009/04/we-are-delighted-to-announce-a-new-partnership-with-mpac-consultancy-llp-that-will-help-to-rebuild-trust-within-the-financial-industry/</link>
		<comments>http://marketingstatements.com/2009/04/we-are-delighted-to-announce-a-new-partnership-with-mpac-consultancy-llp-that-will-help-to-rebuild-trust-within-the-financial-industry/#comments</comments>
		<pubDate>Tue, 28 Apr 2009 16:07:09 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Partnerships]]></category>
		<category><![CDATA[Challenges]]></category>
		<category><![CDATA[Compliance]]></category>
		<category><![CDATA[Credit crunch]]></category>
		<category><![CDATA[FSA]]></category>
		<category><![CDATA[Mpac]]></category>
		<category><![CDATA[Regulation]]></category>
		<category><![CDATA[Sub prime crisis]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://marketingstatements.com/?p=835</guid>
		<description><![CDATA[Change successfully and conquer regulatory challenges - announcing a new partnership that will help you rebuild trust.  Mpac Consultancy LLP (Mpac), a consulting practice that advises on financial services compliance and regulation, and Marketing Statements Limited (MSL), a consulting firm that works with leaders and people who want to make changes, have formed a partnership to help clients rebuild this trust.]]></description>
			<content:encoded><![CDATA[<p>&#8220;Each banking organisation will need to consider how to achieve a transition to a very different world,&#8221; said KPMG head of retail banking David Sayer.</p>
<p><a href="http://marketingstatements.com/wp-content/uploads/2009/04/mpac-msl-partnership1.pdf"><img class="alignnone" title="Mpac partnership" src="ftp://ftp.livedns.co.uk/htdocs/wp-content/uploads/MPACMSLpartnership.jpg" alt="" width="492" height="695" /><br />
</a></p>
<p>To arrange an introductory meeting, please contact Jenny Patterson on 07957 473 270/020 8983 3984 or jenny.patterson@marketingstatements.com or Nick Andrews at nick.andrews@mpacllp.co.uk</p>
<p>To view the press release please go to:</p>
<p>http://marketingstatements.com/announcing-new-partnership-with-mpac-change-successfully-and-conquer-regulatory-challenges/</p>
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